Self-exclusion Policy

Scope and Application

Goawin's Self-Exclusion Policy governs Time-Outs and Self-Exclusion to promote responsible gambling. It applies to all registered Goawin customers and to all products and services available on the platform, subject to applicable law and licensing requirements.

Time-Out

A Time-Out is a short-term break from Goawin services. When activated, deposits, withdrawals, and gameplay are blocked and access to all Goawin products is disabled for the chosen period. The available Time-Out durations are defined in the user’s Account Profile. A Time-Out may be revoked only after the initial request has been placed for 24 hours. Upon expiration, the account is automatically reactivated unless a new Time-Out is requested.

Self-Exclusion

Self-Exclusion provides a longer-term interruption. To proceed, the customer submits a request to Goawin Customer Support by secure electronic means. A 24-hour cooling-off period follows during which the account is disabled and no gambling activity, deposits, or withdrawals are possible. After the cooling-off period, Goawin will present the available pre-defined exclusion periods. The customer must confirm the selected period by replying to the confirmation email. If no reply is received within 24 hours after the presentation, the account will be reopened and confirmed by email. During an active Self-Exclusion period, the account remains disabled and no deposits or withdrawals are permitted. After the exclusion ends, the account is automatically reactivated.

Financial Protection and Spending Limits

In addition to Time-Out and Self-Exclusion, customers may impose personal limits through the My Account section. Available limits include daily spend, weekly spend, loss amount, session length, and maximum bet size. If the user exceeds any configured limit, further transactions within that limit are restricted. To revoke a limit or an exclusion, the customer must submit a written or electronic notice to Goawin. Goawin will consider the request but may deny it in its sole discretion. Goawin will take reasonable steps to prevent promotional material from being sent to users who have active exclusions or limits. The customer acknowledges that Goawin cannot be responsible for activity conducted on other accounts or under altered registration details.

Compliance, Enforcement, and Cross-Account Risk

Goawin will enforce Time-Out and Self-Exclusion measures. The Company cannot guarantee prevention of non-compliant activity, including attempts to circumvent controls by creating new accounts or changing registration details. Actions arising from such non-compliance may be pursued under applicable law. Goawin will cooperate with regulators and law enforcement as required by applicable law.

Support, Guidance, and Responsible Gambling Resources

Goawin supports responsible gambling. If you may have a gambling problem, seek professional assistance appropriate to your jurisdiction. Goawin can provide general information about responsible gambling and direct customers to licensed support services upon request. For questions regarding the Self-Exclusion process, contact Goawin Customer Support through the channels available to registered users.

Data Handling and Privacy

Goawin maintains records of Time-Outs, Self-Exclusions, and personal limits for enforcement and regulatory compliance. These records are stored securely and retained in accordance with applicable data protection laws. You may exercise data rights in accordance with Goawin’s Privacy Policy and applicable law.