Responsible Gambling Policy

Purpose and Scope

Goawin's Responsible Gambling Policy governs all access to and use of Goawin's gambling services. It sets out the company's commitment to safe play, the controls available to players, and the support pathways for individuals who may experience gambling related harm.

Principles of Responsible Gambling

Goawin recognises that participation in gambling activities should be voluntary and conducted within a safe framework. The policy aligns operations with legal and regulatory requirements and provides practical tools to minimise harm, including age verification, spending controls, and access to independent support resources.

Definitions

• Self-exclusion means a player's declared decision to withdraw from gambling activities for a defined period or on an indefinite basis.
• Cooling-off period means a mandatory interval before increasing an existing limit or reactivating after self-exclusion.
• Minor means an individual below the applicable legal age for gambling in the relevant jurisdiction.
• Player account limits are enforced thresholds on time, deposits and spend that the player can set or modify via approved processes.

Risk Indicators and Self-Assessment

• Time spent gambling, frequency, and losses relative to income or budget.
• Preoccupation with gambling or gambling-related stress affecting duties and responsibilities.
• Inability to stop or reduce gambling despite negative consequences.
• Borrowing money or using non discretionary funds for gambling.
• Impact on relationships, employment or education due to gambling.
• Mood changes, withdrawal, or withdrawal symptoms related to gambling outcomes.

Player Controls and Limits

Goawin provides mechanisms to help players control their activity. The following limits may be requested for an account by contacting the Company's Customer Support:

• Maximum time allowed to access the platform per day, week or month.
• Maximum amount that can be deposited into the account per day, week or month.
• Maximum amount that can be spent on gambling per day, week or month.

A limit takes effect from the moment of application and does not consider prior deposits or spendings. A decrease in a limit or timeframe takes effect immediately. An increase in a limit or timeframe may be applied only after a seven calendar day cooling-off period to mitigate impulsive decisions.

Self-Exclusion

Self-exclusion is the voluntary withdrawal from all Goawin gambling services. The available options are:

• Temporary self-exclusion for 24 hours, 7 days, 30 days, 6 months or 1 year.
• Permanent self-exclusion for an indefinite period.

During any self-exclusion period, the player will not be able to deposit, participate in any games, or receive promotional offers for the period specified. Self-exclusion is distinct from account closure; withdrawal of any remaining balance will be possible only after the self-exclusion period ends and the account is reactivated or by following the applicable procedures after reactivation. Reactivation after a temporary self-exclusion requires a formal request and a cooling-off period of seven calendar days. The Company reserves the right to extend a self-exclusion where there are signs of persistent problematic gambling. The Company will implement self-exclusion as promptly as practicable and will communicate its status to the player.

Support and Treatment Resources

Goawin provides information about independent organizations that offer confidential advice and support for individuals affected by gambling harms. The platform does not provide medical or counselling services, but it will assist with referrals where appropriate.

• Independent organizations offering counselling and support for problem gambling are available; information can be requested from Goawin.

Age Verification and Minor Protection

Registration is prohibited for individuals under the legal gambling age in the relevant jurisdiction. Goawin conducts age verification during registration and as part of ongoing compliance checks. Winnings attributed to underage participants will be canceled in accordance with applicable laws, and Goawin may suspend or terminate accounts that involve underage participation.

Parental Controls and Screening Tools

Goawin recognises that parental control software and family safety tools can reduce underage access, but such tools are not substitutes for verification controls. Goawin may provide general guidance on enabling appropriate parental controls on consumer devices as part of its responsible gambling framework.

Payments and Financial Limits

To support responsible play, Goawin accepts and implements personal payment limits. Players may request limits on the following parameters by contacting Customer Support:

• Total transaction amount over a daily, weekly, or monthly period.
• One-time deposit or payment amount threshold.

Requests to increase a limit must observe a seven-day cooling-off period. All changes will be confirmed in writing and recorded with the effective date and amount.

Data Privacy and Communications

All data handling relating to responsible gambling measures complies with Goawin's Privacy Policy and applicable data protection laws. Communications regarding limit changes, self-exclusion status, and verification requirements will be sent to the contact details provided by the player, and audit logs will be maintained for accountability.

Enforcement and Policy Updates

Goawin reserves the right to amend this policy to comply with applicable laws and regulatory requirements. Material changes will be communicated through the platform's messaging system and account notifications. The policy will be reviewed at least annually or following material regulatory developments.

Contact and Support

Players may initiate limit adjustments or self-exclusion requests by contacting Goawin Customer Support via online chat, email, or telephone. For urgent gambling problem concerns, players should consult independent organizations described in this policy. Goawin will acknowledge requests and provide timely confirmation of actions undertaken.